![]() ![]() Comprehensive chat analytics cover metrics like attended chats, missed chats, average pick-up interval, and average time to resolve issues.Add tags and notes, transfer or invite other agents into the chat for collaborative problem-solving.Comprehensive customer data and interaction history for better context during conversations.This easy-to-use platform replicates the look and feel of WhatsApp, making it simple for agents to adapt. Social Connect provides a real-time, shared WhatsApp inbox that offers an intuitive and efficient way for your support team to manage customer queries. Let’s explore the key features of the Social Connect platform and API. It is a product of Telebu Communications. Social Connect is the WhatsApp Business Platform and API for businesses to send OTPs, transactional, marketing messages, and provide conversational customer support on WhatsApp. Let’s explore each product in detail, evaluating its features, price, pros and cons, customer reviews, and more. Which WhatsApp Business API solution provider should you choose?Īfter thorough research, we’ve compiled a list of the 10 best WhatsApp Business API and messaging solutions. Now that you know what features to look for in a WhatsApp business messaging service provider, let’s dive into the main section of the blog - a comparison of the 10 best WhatsApp Business APIs and messaging providers. You should be able to quickly understand how to send messages, handle responses, and use all the features without needing a lot of technical knowledge. Easy to use: The platform should be simple to set up, navigate, and manage.Customer support: Having reliable customer support is extremely important, especially when you face problems or need answers regarding the service.This includes seeing if messages were successfully sent, delivered, and read, as well as analysing the content of the conversations. Look for a provider that offers comprehensive message analytics. Analytics and status monitoring: Detailed reports and analytics enable you to track the success of your WhatsApp campaigns.Compliance with data privacy laws: Ensure your WhatsApp Business API provider adheres to the data privacy laws such as GDPR, CCPA, and others related to your customer’s location.This lets you manage customer interactions all from one convenient dashboard. Omnichannel messaging: Besides WhatsApp, look for a provider that supports multiple channels like Instagram, Facebook Messenger, and Google Messenger.Comprehensive admin and permission control: Look for a WhatsApp provider that allows you to define roles, assign responsibilities, and control what different team members can do within the system.Affordable, no-extra fees, with flexible pricing: The platform should be a cost-effective solution that does not include hidden or unexpected charges and offers various pricing tiers or options to suit different needs and budgets.This feature lets you manage everything in one place. This is important, especially if you’re running multiple businesses or if your business has different departments with separate WhatsApp Business accounts. Support for multiple business numbers: The WhatsApp Business solution provider should allow you to manage more than one WhatsApp Business number from the same platform.Template management: Look for a provider that offers a template management portal that lets you create, save, and submit templates for approval to Meta.It should have features like conversation tagging, prioritising and assigning to different agents. WhatsApp team inbox: Ensure that the WhatsApp Business messaging provider has a multi-agent WhatsApp inbox to manage WhatsApp conversations. ![]() It should provide tools such as predefined templates, drag-and-drop builders and testing capabilities. Intuitive chatbot builder: Look for a provider that allows you to create and customise your chatbot without coding or technical knowledge.This allows your developers to integrate the API into your existing systems seamlessly. Ensure the API supports multiple programming languages, code samples, thorough documentation and provides technical support. Easy WhatsApp API integration: Easy WhatsApp API integration is a crucial feature when considering a WhatsApp Business API provider.Here are the features you should consider: Frequently asked questions What should you look out for in WhatsApp Business API and WhatsApp Bulk Message Sender?īefore we jump into the 10 best WhatsApp Business solution providers, let’s first understand what makes a good provider. ![]()
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